Request deletion

Draft for legal review · owner to confirm: the answer and completion times

The quickest way is inside the app (see Delete your data). If you have already removed the app, or lost the phone, ask us here and we will delete your account and the records stored for it.

How to ask

Write from the e-mail address of your account. Send a message with the subject Delete my Nidwell data to office@ainovaty.com, from the address you signed in with. We confirm with a code sent to that address before we delete anything.

Say what to remove. Your profile and data, or the whole nest if you are its only member.

What happens

We answer within 7 days and finish within 30 days. The sealed records, photos, device keys and membership tied to the account are removed from our servers. A deletion marker stays for up to 90 days so that phones that were offline can learn about it, and then it is purged too.

What we cannot remove

Purchase records kept by Apple, Google and RevenueCat under their own rules, and records we must keep by law. Other members of a nest keep their own copy on their phones until they delete it.